Return & Refund Policy - Samy's Emart

Return & Refund Policy

Thank you for shopping at Samy’s Emart.

If you are not entirely satisfied or pleased with your purchase, we are here to help!

Returns To be eligible for a return, the foremost things you need to do is to ensure that the product you ordered must be in the following conditions:

1. Unused or in the original condition as received.
2. To be with the original packaging.
3. The receipt or proof of purchase.
4. Products purchased directly from Samy’s Emart, either through Online transactions or at our Retail Store can be returned to us. Our products sold through other retailers can be returned in accordance with their Return & Refund Policy.

Products that are ineligible for Returns

Take a look on the Privacy Policy of our site, that presides over the visit to our Site, to understand our practices.

1. Defective/Damaged/Used/Incorrect Product

Refunds

1. Once we receive your product, we will inspect it and notify you upon the receipt of the returned product.
2. If your Refund is approved, we will initiate a refund to your debit/credit card/original method of payment and the status of it would be updated.
3. You will receive the credit within 5 Business (Working Days), depending on your card issuer’s policies.
4. If you have cancelled a pickup item & you have been billed for it, a refund will be initiated immediately on receiving your cancellation request.

Return Options/Policy

If you want to return a product, you can notify us within 30 Days (Calendar Days) from the date you received it (Date of Delivery).

Return Shipping

• If the products about to be returned are purchased directly from Samy’s Emart, you won’t need to pay for the Return Shipping Charges.
• You will be responsible for paying for your shipping costs for returning your item if it is been sold by other retailers.
• If you receive/eligible for a refund, the cost of return shipping will be deducted from your refund amount.
• Note: Shipping costs are nonrefundable.

Contact Us

If you have any questions on how to return your item to us, contact us at notifications@samysemart.in

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